Open Position: Director of Operations

Team Highlight: Justin Bakker | Shop Manager | GP Transco

GP Transco
Team Highlight: Justin Bakker | Shop Manager | GP Transco
Team Highlight: Justin Bakker | Shop Manager | GP Transco

Team Highlight: Justin Bakker | Shop Manager | GP Transco

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Team Highlight: Victoria Wertzberger | Customer Account Representative | GP Transco

Team Highlight: Victoria Wertzberger | Customer Account Representative | GP Transco

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Team Highlight: Caila Figueroa | Maintenance Administrator | GP Transco

Team Highlight: Caila Figueroa | Maintenance Administrator | GP Transco

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Director of Operations | Apply

Job Description

GP Transco is a modern trucking company that hires experienced drivers, talented office staff, and uses state-of-the-art equipment & software to deliver goods in the U.S. and Canada.

 

Under general supervision, the position is responsible for the oversight of fleet operations including support personnel and drivers. Optimizes the company's assets by monitoring revenue and costs through effective P&L analysis and builds and maintains customer satisfaction through problem solving, communication and relationship building. The position is located on-site at GP Transco's facility in Joliet, IL. 

KEY RESPONSIBILITIES:

  • Supervises a group of Team Fleet Managers that oversee the day-to-day driver operations and supervision,

  • Communicate with internal departments and operational teams to identify and resolve problems or issues with driver, customer, and operations management throughout the day and, where required, when on call,

  • Coordinates with Maintenance personnel to balance equipment maintenance schedules, customer requirements, and expenses ensuring all equipment meets Federal and state requirements,

  • Responsible for the creation and communication of key performance indicators,

  • Conducts P&L analysis and forecast to determine trends in costs to maximize profitability and is responsible for the analysis and explanation of the budget versus actual state for each customer through mid-year business reviews, annual account assessments, etc.,

  • Leads the continual process improvement of department practices, polices, and processes,

  • Conduct analysis of fleet operations and profitability and make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain and present customer specific reporting and financial analysis through face-to-face interactions at customer location,

  • Work with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay related issues, etc. as they occur throughout the day and, where necessary,

  • Responsible for the selection, hiring, training & development of all operation staff personnel.

QUALIFICATIONS:

  • Minimum Qualification:

    • High School Diploma/GED with 3-4 years of Transportation/Logistics experience and/or 2-3 years of supervisory experience; must possess a valid driver's license with a clean motor vehicle record as per GP Transco standards; ability to work across multiple shifts including nights and/or weekends if needed.​

  • Preferred Qualification:

    • Bachelor's Degree in Business Administration/Management, Supply Chain Management, Finance or related fields with 1-2 years of relevant professional experience or 2-3 years of experience in the Transportation/Logistics industry with 2-3 years of supervisory experience.

SKILLS:

  • Ability to process information with high levels of accuracy,

  • Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level,

  • Ability to accurately analyze situations and reach productive decisions based on informed judgment,

  • Ability to adapt to changing environments,

  • Establish and maintain healthy working relationships with clients, vendors, and peers,

  • Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner,

  • Effective communication skills,

  • Ability to develop and track challenging goals that support business strategies,

  • Knowledge of business metrics and Key Performance Indicators (KPIs),

  • Ability to form and manage effective teams,

  • Participate in the process of recruitment of operations staff,

  • Understanding of the resources required to achieve business objectives and ability to plan, mobilize and distribute resources to fulfill business objectives and plans.

 

JOB TYPE:       Full time